GAF residential and commercial claims
Filing a claim is easy
Open a residential claim
If you would like to open a warranty claim in connection with your residential roofing products, click the link below to get started. After you open your claim, you will receive additional information about next steps.
Get started 
File a commercial guarantee claim
For a commercial product, submit the form below for guarantee claims that have a guarantee number. Once submitted, a claim representative will contact you.
Get started 
Check your claim status
GAF residential claims
1-800-458-1860 or warrantyclaims@gaf.com
GAF commercial claims
1-800-458-1860, option 3 or guaranteeleak@gaf.com
GAF Warranty Claims Department
1 Campus Drive
Parsippany, NJ 07054
Do you need to register or transfer a GAF warranty?
Get startedThings to note when filing a residential claim
Timing
You will have 9 months from the time you open a claim to submit the information and samples needed for GAF to process your claim. If your roof is not accessible due to weather conditions, you should wait until it can be safely accessed.
Urgent repairs
If you must repair or replace your GAF products before your claim evaluation is complete, GAF advises you to initiate the claim and advise your examiner of the need to complete the work asap. If you’re unable to provide GAF the information it needs to properly evaluate the claim, it may be denied.
1 All claim submittals (shingles, photographs, etc) sent to GAF for claim evaluation, become the property of GAF and cannot be returned to the claimant.